Term of Service

Welcome to Ioilpainting.Art ("we," "us," or "our"). By accessing or using our website (http://www.ioilpainting.art) and services, you agree to comply with these Terms of Service ("Terms"). Please read them carefully.

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1. Acceptance of Terms

By placing an order, creating an account, or browsing our website, you confirm that:
✔ You are at least 18 years old or have parental consent.
✔ You accept these Terms and our Privacy Policy.
✔ You will not use our services for any illegal or unauthorized purpose.

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2. Order Process & Custom Artwork

2.1 Order Confirmation

• All orders are subject to artist availability and approval.
• You will receive a confirmation email with order details, pricing, and estimated timeline.

2.2 Custom Requests

• For custom paintings (e.g., portraits, modifications to existing artworks):
  • Approval of the initial sketch is required before painting begins.
  • Revisions after approval may incur additional fees.

2.3 Accuracy of Information

• You are responsible for providing correct details (e.g., reference photos, sizes, shipping address).
• We are not liable for errors caused by incorrect customer input.

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3. Pricing & Payment

3.1 Pricing

• Prices are listed in USD and subject to change.
• Custom orders require a 50% deposit before work begins.

3.2 Payment Methods

We accept:

• Credit/Debit Cards (Visa, Mastercard, Amex)
• PayPal
• Bank Transfers (for large orders)

3.3 Taxes & Duties

• Customers are responsible for import taxes, VAT, or customs fees.
• We declare the actual value of artworks for international shipments.

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4. Shipping & Delivery

4.1 Processing Time

• Hand-painted reproductions: 3-5 weeks.
• Custom artwork: 4-6 weeks.
• Express service (2-3 weeks) available for a 30% rush fee.

4.2 Shipping Policy

• We ship worldwide via DHL, FedEx, or UPS.
• Tracking information will be provided.
• Risk of loss/damage transfers to you upon delivery.

4.3 Delays & Lost Packages

• We are not liable for delays caused by customs, weather, or carrier issues.
• If a package is lost in transit, we will resend or refund after investigation.

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5. Returns & Refunds

5.1 Satisfaction Guarantee

• We offer a 30-day return policy for unused, undamaged artwork.
• Buyer covers return shipping costs.

5.2 Damaged or Incorrect Orders

• Report issues within 7 days of delivery.
• Provide photos of damage/packaging for verification.
• We will repair, replace, or refund at our discretion.

5.3 Non-Refundable Items

• Custom portraits or personalized artworks cannot be returned unless damaged.

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6. Intellectual Property

6.1 Copyright

• All artwork, designs, and website content are owned by Ioilpainting.Art or licensed artists.
• Purchasing a painting does not transfer copyright.

6.2 Usage Rights

• You may display purchased artwork privately.
• Commercial use (e.g., prints, merchandise) requires written permission.

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7. Limitation of Liability

• We are not liable for:
  • Indirect damages (e.g., emotional distress, lost profits).
  • Disputes arising from custom artwork expectations.
  • Color variations due to monitor/screen differences.

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8. Dispute Resolution

• Any disputes will be resolved through negotiation or mediation.
• If unresolved, claims must be filed in [Your Country/State] courts.

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9. Changes to Terms

We may update these Terms periodically. Continued use of our services constitutes acceptance of changes.

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10. Contact Us

For questions about these Terms, email: [sales@ioilpainting.art]

Ioilpainting.Art – Where Art Comes to Life.